The Social Media Community Manager is a highly motivated, creative individual with a previous experience in social media management for the hospitality or/and F&B industry and a passion for connecting with current and future customers. That passion comes through as he/she engages with fans and customers on a daily basis, with the ultimate goal of turning fans into customers.

The Social Media Community Manager is instrumental in managing the company’s content-related assets.


  • Working with the team on creating a social media strategy, a plan and a set of KPIs
  • Creating the right content, promotion, engagement, conversion strategy
  • Developing the brand awareness and online reputation
  • Creating campaigns that help to achieve marketing goals
  • Developing relevant content topics to reach the company’s target customers
  • Creating, curating, and managing all published content (images, video and written)
  • Developing and expanding community and/or influencer outreach efforts
  • Overseeing social media design content
  • Creating methods to incentivize customers to give honest feedback through special rewards and perks that tend to create strong relationships between a business and its clients
  • Administrating the creation and publishing of relevant, original, high-quality content
  • Creating and manage a publishing schedule and a content editorial calendar to manage content and plan specific, timely marketing campaigns
  • Using Facebook Ads to promote the pages and campaigns you are in charge of
  • Monitoring the company’s social media accounts and offer constructive interaction with users
  • Monitoring trends in social media tools, applications, channels, design and strategy
  • Monitoring effective best practices for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results
  • Identifying and improve organizational development aspects that would improve content
  • Analyzing campaigns and translate data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns
  • Compiling reports for management showing results (ROI)


  • Bachelor’s Degree in Marketing, Communications or related field
  • Previous experience in social media community management
  • 1+ years experience in social media management (in hospitality industry is a plus)
  • Exceptional multi-tasking and problem solving skills
  • Knowledge of Facebook’s advertising platform
  • Proficient in content marketing theory and application
  • Experience sourcing and managing content development and publishing
  • Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
  • Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios
  • Excellent writing and language skills
  • Ability to effectively communicate information and ideas in written format
  • Time management, a team player
  • Knowledge of principles of SEO including keyword research and Google Analytics.
  • Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution

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